:root{--campai-green: #00c853;--campai-green-light: #69f0ae;--campai-green-dark: #00a844;--campai-green-bg: rgba(0, 200, 83, .08);--campai-navy: #1a1f36;--campai-navy-light: #252b48;--campai-navy-hover: #2d3456;--campai-white: #ffffff;--campai-gray-50: #f8f9fa;--campai-gray-100: #f1f3f5;--campai-gray-200: #e9ecef;--campai-gray-300: #dee2e6;--campai-gray-600: #868e96;--campai-gray-800: #343a40;--campai-success: #00c853;--campai-warning: #ffb300;--campai-danger: #ff1744;--campai-font: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--campai-radius: 12px;--campai-radius-sm: 8px;--campai-radius-lg: 16px;--campai-shadow: 0 1px 3px rgba(0, 0, 0, .08), 0 1px 2px rgba(0, 0, 0, .06);--campai-shadow-md: 0 4px 6px rgba(0, 0, 0, .07), 0 2px 4px rgba(0, 0, 0, .06);--campai-shadow-lg: 0 10px 15px rgba(0, 0, 0, .1), 0 4px 6px rgba(0, 0, 0, .05)}*{margin:0;padding:0;box-sizing:border-box}body{font-family:var(--campai-font);background:var(--campai-gray-50);color:var(--campai-gray-800);min-height:100vh;display:flex;flex-direction:column;-webkit-font-smoothing:antialiased}#root{min-height:100vh;display:flex;flex-direction:column}.top-bar{background:var(--campai-navy);padding:16px 24px;display:flex;align-items:center;justify-content:space-between;border-bottom:3px solid var(--campai-green)}.logo{display:flex;align-items:center;gap:10px;color:#fff;font-weight:700;font-size:18px;letter-spacing:-.3px}.logo-dot{width:10px;height:10px;border-radius:50%;background:var(--campai-green);box-shadow:0 0 0 4px #00c85333}.top-bar-meta{color:#ffffffb3;font-size:13px;font-weight:500}.container{flex:1;display:flex;align-items:center;justify-content:center;padding:40px 20px}.survey-card{background:#fff;border-radius:var(--campai-radius-lg);box-shadow:var(--campai-shadow-lg);max-width:640px;width:100%;padding:0;overflow:hidden;border-top:4px solid var(--campai-green)}.progress-bar{height:4px;background:var(--campai-gray-200);position:relative}.progress-fill{height:100%;background:var(--campai-green);transition:width .4s ease}.survey-content{padding:40px 48px}.ticket-context{background:var(--campai-gray-50);border-radius:var(--campai-radius-sm);padding:16px 20px;margin-bottom:32px;display:flex;align-items:center;gap:14px;border-left:3px solid var(--campai-green)}.ticket-context-icon{width:36px;height:36px;border-radius:8px;background:var(--campai-green-bg);display:flex;align-items:center;justify-content:center;flex-shrink:0;color:var(--campai-green-dark)}.ticket-context-info{flex:1;min-width:0}.ticket-context-label{font-size:11px;text-transform:uppercase;letter-spacing:.5px;color:var(--campai-gray-600);font-weight:600;margin-bottom:2px}.ticket-context-title{font-size:14px;font-weight:600;color:var(--campai-gray-800);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-context-meta{font-size:12px;color:var(--campai-gray-600);margin-top:2px}.score-badge{display:inline-flex;align-items:center;gap:10px;background:var(--campai-green-bg);border:1px solid var(--campai-green);color:var(--campai-green-dark);padding:8px 14px;border-radius:999px;font-size:13px;font-weight:600;margin-bottom:24px}.score-badge-emoji{font-size:18px}.step-label{font-size:11px;text-transform:uppercase;letter-spacing:1px;color:var(--campai-green-dark);font-weight:700;margin-bottom:12px}h1.question{font-size:26px;font-weight:700;color:var(--campai-gray-800);line-height:1.3;margin-bottom:8px;letter-spacing:-.3px}.question-sub{font-size:14px;color:var(--campai-gray-600);margin-bottom:32px;line-height:1.5}textarea.comment{width:100%;border:1px solid var(--campai-gray-300);border-radius:var(--campai-radius-sm);padding:14px 16px;font-family:inherit;font-size:14px;line-height:1.5;color:var(--campai-gray-800);resize:vertical;min-height:110px;transition:all .2s ease;background:#fff}textarea.comment:focus{outline:none;border-color:var(--campai-green);box-shadow:0 0 0 3px #00c85326}.char-count{font-size:12px;color:var(--campai-gray-600);text-align:right;margin-top:6px}.reason-chips{display:flex;flex-wrap:wrap;gap:8px;margin:16px 0 20px}.chip{padding:8px 14px;background:#fff;border:1px solid var(--campai-gray-300);border-radius:999px;font-size:13px;font-weight:500;color:var(--campai-gray-800);cursor:pointer;transition:all .15s ease;font-family:inherit}.chip:hover{border-color:var(--campai-green)}.chip.selected{background:var(--campai-green-bg);border-color:var(--campai-green);color:var(--campai-green-dark)}.actions{display:flex;gap:12px;justify-content:flex-end;margin-top:32px;padding-top:24px;border-top:1px solid var(--campai-gray-200)}.btn{border:none;border-radius:var(--campai-radius-sm);padding:12px 24px;font-family:inherit;font-weight:600;font-size:14px;cursor:pointer;transition:all .2s ease;display:inline-flex;align-items:center;gap:8px}.btn-primary{background:var(--campai-green);color:#fff}.btn-primary:hover:not(:disabled){background:var(--campai-green-dark);box-shadow:var(--campai-shadow-md)}.btn-primary:disabled{background:var(--campai-gray-300);color:var(--campai-gray-600);cursor:not-allowed}.btn-secondary{background:#fff;color:var(--campai-gray-800);border:1px solid var(--campai-gray-300)}.btn-secondary:hover{background:var(--campai-gray-50);border-color:var(--campai-gray-600)}.thankyou{text-align:center;padding:20px 0 10px}.thankyou-icon{width:72px;height:72px;border-radius:50%;background:var(--campai-green-bg);display:flex;align-items:center;justify-content:center;margin:0 auto 24px;color:var(--campai-green);animation:pop .5s cubic-bezier(.34,1.56,.64,1)}@keyframes pop{0%{transform:scale(0)}to{transform:scale(1)}}.thankyou h2{font-size:26px;font-weight:700;color:var(--campai-gray-800);margin-bottom:10px}.thankyou p{color:var(--campai-gray-600);font-size:15px;line-height:1.6;max-width:420px;margin:0 auto 8px}.state-card{text-align:center;padding:20px 0}.state-icon{width:72px;height:72px;border-radius:50%;display:flex;align-items:center;justify-content:center;margin:0 auto 24px}.state-icon.info{background:var(--campai-green-bg);color:var(--campai-green)}.state-icon.warn{background:#ffb3001a;color:var(--campai-warning)}.state-card h2{font-size:24px;font-weight:700;color:var(--campai-gray-800);margin-bottom:10px}.state-card p{color:var(--campai-gray-600);font-size:14px;line-height:1.6;max-width:420px;margin:0 auto}.error-banner{background:#ff174414;border:1px solid rgba(255,23,68,.3);color:var(--campai-danger);padding:12px 16px;border-radius:var(--campai-radius-sm);font-size:13px;margin-bottom:16px}.footer{padding:24px;text-align:center;font-size:12px;color:var(--campai-gray-600)}@media (max-width: 640px){.survey-content{padding:28px 24px}h1.question{font-size:21px}}